A consumer court in Karachi has issued notices to a well-known clothing brand and a courier company after a customer alleged that he was delivered a sack of flour instead of garments worth over Rs50,000.
Read More: Consumer protection scene in Pakistan
The judicial magistrate of the consumer court (East) summoned the defendants — clothing brand Maria.B and courier service PostEx (Pvt) Ltd — to appear before the court on January 31 and respond to the allegations. The notices were issued following a preliminary hearing on an application filed under the consumer protection law.
According to the application, the complainant, Muhammad Usman Malik, placed an order on December 1, 2025, through the official website of Maria.B for garments valued at Rs55,864. Four days later, he was contacted by the courier company, which informed him that the order was out for delivery and shared the rider’s details along with a tracking number.
The complainant stated that although the parcel was duly delivered, he was shocked to discover upon opening it that it contained a five-kilogram sack of flour instead of the ordered garments.
Malik claimed that he immediately lodged a complaint with the clothing brand’s customer support via email but did not receive a prompt response. He later sent a legal notice to both the clothing brand and the courier company through his counsel.
In response to the notice, the complainant alleged that the clothing brand initially assured him that the full amount would be refunded. However, instead of processing a cash refund, the brand later offered him a voucher or discount coupon, which he described as an unfair practice and a waste of time.
Terming the incident as “gross negligence” and a clear deficiency in service, the complainant accused the defendants of engaging in unfair trade practices. He requested the court to direct the defendants to refund Rs55,864 along with 25 per cent interest.
Read More: Ruckus in PA over regularising consumer court staff
Additionally, the complainant sought Rs200,000 in compensation for mental agony, stress, inconvenience and undue hardship caused by the incident.