Customers in the digital economy have the whip hand on December 5, 2016If the story of industrial relations has been the tussle between capital and labour, then we might have arrived at the plot twist. The digital economy threatens to unseat shareholders and workers as management aligns itself with a third party that has been sidelined until now. Customers, to whom executives have long paid lip-service, are […]
A gig economy is no excuse to go back to the past on October 17, 2016 Love it or hate it, the one aspect of the “gig economy” that most people agree on is its newness. No discussion about the future of work is complete without someone contrasting the old world of traditional employee jobs with the new world of workers without employers, piecing an income together from a series […]