Banking complaints in Pakistan have risen sharply during the first half of 2025, reflecting public concerns about service quality, digital fraud, and increasing customer dissatisfaction. As banks continue to adopt modern technology, the challenges of secure and smooth banking experiences have also grown.
The Banking Mohtasib of Pakistan resolved over 16,000 complaints between January and June 2025, offering a total of Rs882.25 million in financial relief to customers. This marked a significant jump from the same period in 2024, when Rs681.07 million was provided against 12,568 resolved complaints.
Furthermore, the number of new complaints also increased this year, with 16,915 filed in the first half of 2025. Notably, 3,482 of these were submitted through the Prime Minister’s Portal, highlighting the growing demand for regulatory accountability and customer support in the banking sector.
Out of the total cases resolved, around 94 percent were settled through mutual understanding without requiring formal proceedings. However, the remaining six percent—922 cases—needed official hearings and orders from the Banking Mohtasib’s office to reach a final decision.
In response to the rising number of fraud-related complaints, Banking Mohtasib Sirajuddin Aziz strongly advised customers to avoid sharing personal or financial details with unknown sources. He also urged the public to report suspicious calls directly to their bank branch or official helpline.
While the government and regulatory bodies have taken steps to address these issues, the rapid growth of digital banking demands more focus on customer safety, transparency, and complaint resolution to build long-term trust in the financial system.