Sir: Public offices are made for the public and to serve the masses is the duty of every public servant, not to rule over the public with tyranny and a sense of fake pride for nothing. Recently, I happened to visit the National Database and Registration Authority (NADRA) office in Bahawalpur and was surprised to see the behaviour and nonprofessional attitude of the staff there. The help desk was inside the office boundary and the security person was preventing people from entering the office despite their need for information about the CNIC, Form-B and other required documents. Either the help desk should have been installed near the entrance or the masses should have been allowed to enter. In a country where the majority is illiterate and seeks help from government offices, this arrangement is a real obstacle. When a higher authority (deputy assistant director) was contacted there, the officer responded with arrogance and pride that the arrangements were correct and said, “Jahil logon ko andar nahin anay dia ja sakta, security guard sab janta hai” (the ignorant people are not allowed to come freely inside and the guard is an expert on all information). This kind of attitude pushes sub-officials, junior staff and others to indulge in malpractices, corruption and dishonest dealings. It must be noted that the office charges a lot of money in the name of urgent fees and the people are a type of client. The authorities concerned are requested to organise special training sessions for ethical and moral grooming of these servants and make them realise that their salaries are paid by the taxes of the masses.SHAH RUKH HASHMIBahawalpur