A collaboration between LUMS University and Allied Bank aims to explore the use of robotics and human-robot interaction (HRI) in banking services, with trials expected in customer-facing environments. Officials said the agreement was signed between the bank’s group head for digital transformation and innovation, Muhammad Zaman, and Dr Suleman Shahid, associate professor and director of […]
customer service
Pakistan goes digital: Smart meters to transform electricity services
ISLAMABAD – The Ministry of Energy (Power Division) has launched a large-scale rollout of smart meters across Pakistan’s electricity distribution companies (DISCOs), as part of its 2025–26 “Year of Customer Service Improvement” initiative. The project aims to enhance customer service, operational efficiency, and transparency across the country’s power sector. A spokesperson from the Power Division […]