Pakistan Railways has launched operations at its newly upgraded reservation office at the headquarters in Lahore, aiming to provide passengers with improved and modern ticketing services. The renovation reflects ongoing efforts to modernize railway facilities and enhance overall service quality for travelers across the country.
Officials said the upgraded office features a redesigned interior along with improved infrastructure to make the ticket booking process faster and more convenient. The modernization project focuses on increasing efficiency, reducing waiting times, and providing a more comfortable environment for passengers visiting the headquarters.
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Under the new arrangement, authorities have installed 15 organized ticket counters to handle passenger demand more efficiently. Separate counters now serve women, men, and senior citizens, while a dedicated information desk assists visitors with travel guidance and ticket-related inquiries.
Furthermore, the office now includes a Qmatic token system, widely used in banks and multinational companies, to manage queues and ensure orderly service. The facility is fully air-conditioned and offers seating space for up to 30 passengers while they wait for assistance.
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Additional improvements include separate modern washrooms for men and women, installation of a comprehensive security camera system, and free Wi-Fi services for visitors. The management has also provided new high-quality furniture to improve the working environment for staff and the comfort of passengers.
In addition, two self-ticketing machines similar to those used at airports have been installed, allowing travelers to purchase tickets independently. Officials said Muhammad Hanif Abbasi will soon formally inaugurate the upgraded office, which aims to increase transparency, speed, and efficiency in the railway ticketing system.