The federal government has introduced new regulations for Umrah operations under the Hajj and Umrah Act 2024, aiming to improve transparency, strengthen oversight, and protect the rights of pilgrims. The new framework places Umrah management under the Ministry of Religious Affairs and introduces stricter controls over licensed operators. Officials say the reforms are designed to improve service standards and reduce fraud in the Umrah sector.
Under the new rules, all Umrah operations will fall under the jurisdiction of the Ministry of Religious Affairs, while a dedicated Umrah Policy Committee will be established to oversee policy implementation. The government said future Umrah policies will take effect only after approval by the federal cabinet, ensuring greater regulatory oversight.
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The ministry has also announced that only verified and licensed Umrah companies will be permitted to provide services to pilgrims. Operators have been instructed to promptly verify their Nusuk agreements, while the ministry will publish an official list of approved Umrah companies on its website. Pilgrims have been advised to book their packages only through registered operators.
According to the new regulations, complaints will only be entertained against approved Umrah companies, while individuals who choose to book through unregistered operators will bear full responsibility for any losses or disputes. Authorities said the move is intended to discourage unauthorized travel agents and strengthen consumer protection.
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The government has further directed pilgrims to make all Umrah package payments through formal banking channels and retain all related documents. Officials believe the new measures will improve operational standards, enhance accountability, prevent fraudulent practices, and ensure safer and more reliable services for Pakistani pilgrims.