The Prime Minister’s Office on Wednesday expressed disappointment over Balochistan’s bureaucracy for not promptly redressing people’s complaints.
In a letter written to the Balochistan chief secretary, it said that government officers and other officials were committing negligence in resolution of complaints received on the Pakistan Citizen Portal (PCP) established by the prime minister.
It said Balochistan is lagging behind all provinces in resolution of complaints.
The letter stated that the Prime Minister’s Monitoring Cell had been established to monitor redressal of complaints received on the PCP, where performance of all provinces was being evaluated, and added that the premier had been informed about the progress made so far.
The letter said that the Balochistan government redressed only 800 out of 4,791complaints, which is just 17 percent. It said the performance of 41 out of 53 portals forwarded to government departments in Balochistan remained zero.
The letter maintained that proper guidance had also been provided to provincial officers, but even then their performance appeared unsatisfactory. It said resolution of people’s problems and facilitating the masses were the mission of Prime Minister Imran Khan. The Prime Minister’s Office directed the provincial chief secretary to take action against government officials not paying heed to resolve people’s issues.