Specialised Healthcare & Medical Education (SHME) Department Punjab has directed the administration of Sir Ganga Ram Hospital to take more steps for ensuring qualitative change in patient care and improve the arrangements in Emergency Department on Saturday. These directions have been issued in the light of observations made by the SHME Department Secretary Saqib Zafar who had paid a surprise visit to the Emergency Department of Sir Ganga Ram Hospital a day before. SHME Special Secretary Usman Muazzam also accompanied the secretary. They have been asked to ensure availability of medicines, efficient janitorial services for proper and round-the-clock cleanliness, efficient security services, availability and functioning of ventilators and proper parking facility for vehicles of attendants. The administration has also been asked to ensure maintenance and functioning of X-rays, Computed Tomography scan and Magnetic Resonance Imaging machines to provide diagnostic facilities to the patients for maximum possible hours. The department has also directed the hospital administration to ensure availability of adequate number of wheelchairs and stretchers with clean bed-sheets in the emergency department. Moreover, bed management will also be ensured by implementing concept of bed bureau to avoid doubling of patients on one bed. During his visit, the secretary had made several observations and the department has issued instructions to address all the short-comings observed by the secretary. A compliance report has also been sought from the hospital administration. Published in Daily Times, July 1st 2018.