Daily Times

ISLAMABAD: The Islamabad Electric Supply Company (IESCO) on Tuesday vowed to make the Roshni SMS service error-free within a month.

The assurance came at a meeting held to find out solution of public complaints for receiving irrelevant messages of maintenance and billing through Roshni SMS service. The meeting decided to ensure 100 per cent accuracy in the intimation system for its subscribers and correction of the relevant data to reach out to the actual and genuine consumers.

It is pertinent to mention here that people were continuously receiving unwanted messages since the start of the SMS-based service aimed at providing information regarding bills, repair maintenance and load shedding.

IESCO spokesperson said that the company had registered 2,754,000 people under ‘ROSHNI’ service out of which 2,623,000 were active customers and only 10 percent’s data required to be revisited for correction.

“The department had to reexamine the entire data after consistent public complaints and soon it will be made error-free,” he maintained. He said sometimes data is fed as provided by the complainants on behalf of actual subscribers.

A citizen, Hassan Raza, said, “I’m a permanent resident of Islamabad and there is no single electric meter in my name but I still receive updates about Company Bagh’s Murree Feeder and billing information on a connection.” Another complainant, Shahid Qamer, said he receives messages from Roshni about a Kotli Sattiyan’s feeder maintenance and billing. “How my number was added to that locality while I am a permanent resident of Islamabad?” he questioned. He urged IESCO to correct the data and ensure no metres are installed in connivance with company officials in fake names.

Published in Daily Times, February 21^st 2018.