Daily Times

KARACHI: Sindh Chief Minister House received 790 complaints of Karachiites against different federal and provincial organisations, most of them against K-Electric, Karachi Water Board and SSGC while the complaints received from districts of Sindh are mostly against HESCO, SESCO and Irrigation Department.

This was disclosed in a meeting held to brief the chief minister about the public complaints and to address their grievances.

The chief minister was informed that during the month of April, the CM House complaint cell received 790 complaints from the city, out of them 338 were against K-Electric, 182 against KWSB, 113 against PTCL, 35 against SSGC, 39 against KMC and 48 against police.

The meeting was briefed that the complaints against K-Electric were mostly of prolonged power outage, unannounced load shedding, cable theft and billing issues. On this, the chief minister said the K-Electric must keep in mind that the entire city of Karachi is raising their voice against unannounced load shedding. He said that the protest demonstrations against the K-Electric are on the rise. Now, the hospitals have also started complaining about power failure.
The chief minister said that due to prolong power outage people also face other problems like water supply. He said, “The K-Electric must keep in mind that this unannounced and power failure during these hottest days can deteriorate law and order situation in the city.” The government is playing effective role to control the situation and if anything happens then the K-Electric would be held responsible, he added.

The chief minister also expressed his displeasure against water board and directed them to improve their performance and ensure water supply to the city properly. He said, “Ramadan is approaching, therefore K-Electric and water board must prepare their contingency plan to improve the performance of their organization.” In the meeting, it was also disclosed that more than 100 complaints have been received from interior areas of Sindh against HESCO and SESCO. The nature of complaints are more than 14 hours of load shedding, removal of transformers due to non-payment of electricity bills by some of the consumers of the area and exhorting money from residents of a locality for repair of their transformer, if it burns.

The chef minister directed his Principal Secretary Almauddin Bullo to compile the nature of complaints against K-Electric, HESCO and SESCO and then verify them through different sources and then give detailed report so that these issues could be taken with the prime minister personally.

There were some complaints against Irrigation Department for which the chief minister directed secretary irrigation to personally visit the branches and distributaries to ensure provision of water to the tail end areas.
Principal Secretary Alamuddin Bullo, Incharge CM House Complaints Cell, Imtiaz Mallah, and others attended
the meeting.The Complaint Cell Incharge Imtiaz Mallah informed the chief minister that most of the complaints are redressed, except of load shedding and removal of transformers.