Daily Times

The Ravi Urban Development Authority (RUDA) on Tuesday launched a dedicated Public Redressal hearing to address public grievances in line with the directives of the Punjab government.

In this connection, RUDA CEO Imran Amin had directed all the concerned departments of authority to facilitate the general public in addressing their official matter as relates to RUDA and subsequently, a dedicated Public Redressal Counter and One Window Operations was also launched.

RUDA Chief Operating Officer Mansoor Janjua and Executive Director Development and Building Control (D&BC) Dr.Muhammad Ossman conducted a public hearing for the redressal of public complaints falling in RUDA’s jurisdiction.

Moreover, the RUDA officers of all concerned departments were mandated to listen to and resolve public complaints from 10:00 am to 11:30 am daily, ensuring that public issues are heard and addressed promptly.

RUDA Executive Director D&BC, while listening to public complaints, instructed the staff to address public grievances within due course of time.

RUDA CEO Imran Amin reiterated that resolving public grievances is RUDA’s top priority adding that we are committed to executing the Punjab Chief Minister’s vision for improved public service.

The public could submit their complaints and concerns at Complaint Resolution Cell Development and Building Control and the One Window Operation located at RUDA 152, Ali Block, Garden Town, Lahore, with a commitment to swift and efficient resolution. The public can also inquire on 04299333531-34.

Earlier, a committee has been formed that would report daily activities to the Executive Director of Land Acquisition and Estate Management and a weekly progress report would be shared with the CEO’s Secretariat to ensure effective monitoring and accountability of the complaints being received

COO RUDA Mansoor Janjua, ED D&BC Dr.Muhammad Ossman along with other senior officials including Ejaz Mehmood Director Development Control , Mohsin Ali Director Building Control ,Jazib Nawaz Wattoo Deputy Director Complaint Resolution cell ,Arfa Rizwan Deputy Director Development Control,Shah Umar Deputy Director Building Control participated as panellist to listen the complaints and explain redressal.