The eight session of Ruburu, SSGC’s online Khuli Kachehri session was held on September 2, 2020 to facilitate those gas customers seeking redressal of their complaints. Through a pre-publicized phone number, a large number of Karachi-based customers called SSGC representatives led by Acting MD Mr. Amin Rajput, to seek redressal of their gas related complaints. SSGC has been utilizing this relatively new mode of communication since May 2020 on the directives of the Prime Minister of Pakistan’s PMDU (Performance Delivery Unit) to facilitate customers who could not physically visit utility companies due to COVID-19 situation. In this session, AMD SSGC was accompanied by Shehryar Kazmi, GM/Incharge (Customer Service), Kamran Nagi, GM (Distribution South) and Adnan Afzal, CM (Billing).A number of calls pertained to gas supply and leakages issues particularly in those areas that were most affected by the recent heavy rains. The management noted down the complaints and queries for quickest possible redressal. The session was moderated by Company’s Spokesperson and GM Corporate Communications Mr. Shahbaz Islam.The team intends to organize similar sessions in other major regional stations of SSGC, including Hyderabad, Quetta, Sukkur, Larkana and Nawabshah in the coming phases.