Islamabad: The low paid government employees are facing hurdles and problems in getting their due right of reimbursement of medical charges at the Pakistan Institute of Medical Sciences. A one window operation started at PIMS for the facilitation of federal government servants but it has also failed to serve its cause as there is no one to take care of these employees. After submitting their documents regarding purchase of medicine, the employees have to wait for many months and visit the hospital many times, but the hospital administration returns their papers without the signature of the pharmacist. When they take the documents to their concerned departments, they are asked to get the pharmacist’s of PIMS sign failing which their bill would not be cleared.