ISLAMABAD: 1218 will from now onwards serve as a one-window solution for all queries of the Pakistan Telecommunication Company Limited (PTCL) customers, said a press release on Friday. The company has merged all customer-related information, and order booking and support services and made it accessible through the 1218 helpline. The number will be accessible from all mobile and landline networks with use of city prefixes. “Upon dialing 1218, customers will be directed through a menu to their desired services where most of the information will be available through the push of a button. PTCL customer service representatives will be available to help customers in solving their queries and concerns,” the press release said. Expressing his views about the new helpline, PTCL chief commercial officer Adnan Shahid said, “customers are at the centre of all our activities and the 1218 helpline is entirely focused on customer ease and convenience, providing an all-inclusive support service. In addition, customers can also go to our website or use PTCL touch mobile application or platforms like Facebook and Twitter for information and queries.” “The PTCL is committed to providing quality services to its valued customers and delivering professional assistance at all times. This helpline will assign the customers with a unique tracking number by logging complaints in the latest Customer Relationship Management (CRM) system. Customers can keep themselves updated about the progress of their complaint through this tracking number till the query is addressed to their satisfaction,” the press release added. Published in Daily Times, December 16th 2017.