ISLAMABAD: The Building Control Section (BCS) of the Capital Development Authority (CDA) approved 87 building plans, 166 cases of NOCs for commercialisation charges and issued 82 building completion certificates during March, 2017. The BCS received Rs 14.7 million in revenue during March. This information was shared with Mayor of Islamabad and CDA Chairman Sheikh Anser Aziz during monthly BCS review meeting. The meeting was held at the CDA headquarters and chaired by Aziz. Senior officers of the authority were also present. Aziz said that BCS was a vital organ of the CDA. “Building and construction discipline in the capital city revolves around BCS,” he said. “BCS, therefore, needs to rise to the occasion and accelerate its activities for betterment of the city. All resources will be provided to the BCS for this purpose. The section should focus on improving its performance,” the mayor added. The BCS director told the meeting that BCS-I Section had approved 25 building plans. “Similarly during the same month, 18 cases for completion of certificates and 52 cases of commercialisation charges were also approved by BCS-I section. BCS-I Section therefore received Rs 1,403,192 during March against above said approvals,” he said. The meeting was further briefed that BCS-II Section had approved 16 cases of completion certificates during March and received Rs 655,899 as fee. “Similarly 58 cases of building plans were approved against Rs 367,950,” the official said. The BCS-II section approved 64 cases of commercialisation charges and received Rs 7,011,917 during March. Collectively, BCS-II section received an amount of Rs 883,576/ during the month of March. 1,277 complaints received: Chief Complaints Office of the Capital Development Authority (CDA) received 1,277 complaints from January to March, 2017. These complaints were about different services being provided by the authority to the residents of the federal capital. During the first quarter of the year 2017, 31 percent out of the 1,277 complaints were about water supply, 24 percent were about street lights and 17 percent were about sanitation. “Revamping and revitalising the Chief Complaint Office helped resolved genuine issues of the public promptly. Service delivery in the authority has been significantly improved. Latest technologies are being utilised for complaint registration and its proper feed back to the complainant,” a press release issued by the office stated. During the first quarter of the year 2017, 398 complaints regarding water supply, 304 regarding street lights, 215 regarding sanitation, 187 regarding sewerage, 42 pertaining to enforcement, 32 pertaining to environment, 27 regarding road infrastructure and 21 regarding maintenance were registered with the Chief Complaint Office. A total of 50 complaints regarding other departments and issues were also received by the office. A total of 592 complaints were received during March, 377 during February and 308 during January. They were addressed by the Chief Complaint Office. During the first quarter, 143 complaints were received from Sector G-11, 119 from Sector F-6, 113 from Sector G-6, 105 from F-10, 104 from G-7, 102 from G-10, 89 from I-10, 78 from G-9, 61 from F-11, 58 from I-8, 44 from F-8, 31 from E-7, 18 from Margalla Town, 18 from Rawal Town. The remaining complaints were received from Shahzad Town, Bhara Koh, F-5, G-14, G-5, H-12, H-11, H-9, Humak, I-11, I-14 and Sector I-9. “In order to make the Public Grievance and Complaint Cell more effective, a state of the art Complaint Management System will be introduced in the authority which will be designed and developed by Information Technology Directorate of CDA,” the press release stated. The system is being designed to receive and redress all complaints through singular system under one umbrella. Complaints will be registered through CDA website at www.cda.gov.pk/services/register complaints.