KARACHI: SAP, the global leader in enterprise software development, congratulates K-Electric on completing 5 years of using SAP IS-U, the world’s best system for billing, which ensures efficiency, eliminates human intervention and creates transparency. It is pertinent to note that K-Electric is the only utility in Pakistan to implement SAP IS-U enabling the power utility to provide quality service to its customers. The implementation of SAP has fast-tracked complaint resolution and optimized all business and operations; enabling KE to serve its consumers through one-window operations while tracking all processes in real time. KE has set a benchmark in the utility sector of Pakistan. SAP implemented projects at K-Electric includes ERP, IS-U, CRM, OpenText and SuccessFactors. Per KE spokesperson, “We firmly believe that integration of latest technology in company operations helps improve overall efficiency to meet the ever-growing consumer expectations.